FREE DELIVERY ON UK ORDERS OVER £30!

TERMS & CONDITIONS

We know, we know. The small print isn’t the most riveting read, but it’s important you have read and understood our Terms and Conditions before purchasing from Postbox Party as in purchasing from Postbox Party you have agreed to our Terms and Conditions. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates to our website.

Privacy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We only collect information off you for two simple reasons, firstly, to process your order and secondly, to provide you with the best possible service.

We will not send you any e-mail offers and product notifications unless you have given us your permission and we will always give you the chance to refuse any marketing email from us in the future. We will never ever sell your personal information to those annoying third party people either.


Ordering

Due to the nature of our little business we cannot always offer a quick 24 hour turnaround and would suggest allowing at least five days from order to delivery on all box Orders, 'Bespoke' box orders will vary and will be stated in your quotation. Please always get in touch though if your order is urgent and we will always try to make it a priority. On all standard product orders we aim to despatch these items within one day of ordering and if you need these the next day, please select ‘Next Day Delivery’ if ordering before 3pm.


If your order is personalised and made to order your item is unexchangeable and non refundable. If you are unhappy with your item we will try our hardest to rectify the problem within reason according to your issue you have.

In the event that the contents of your party box are damaged during transit, we will replace any items damaged - please contact us immediately with a description and photographs on hello@postboxparty.com 

Once you have confirmed your order you have also confirmed the spelling of any personalised elements of your box and delivery details. This can be changed and confirmed via an email to - hello@postboxparty.com. Once the item is dispatched we are unable to make any changes.


Product

We sincerely hope no harm will ever come as a result of one of our parties. However, Postbox Party is not liable for any personal injury caused by any of our products. It is the responsibility of the customer to ensure that goods purchased from Postbox Party are given to guests of a suitable age and under adult supervision where necessary.


We aim to fill our party boxes with the items listed in the contents list for each party but due to demand, stock and availability this is sometimes not possible. In the event we are unable to provide the exact item we will always replace it with an equivalent item of the same value with something that suits the chosen party perfectly.


For Postbox Proposals, which are available to buy exclusively through The Proposers please read their separate terms here. 


Our full range of products are also available on Not On The High Street, who have a separate set of T&Cs which can be read here.

 

The food and drink present in the photography is there for illustrative purposes. Postbox Party does not provide food or drink.


Payment

All payments are made through Paypal. Paypal is a secure and reliable form of payment for both parties. Once your funds are cleared through Paypal we will commence with the order.


Delivery

Once your party is complete and boxed up we will personally pack up your party and pop it in the post. We use Royal Mail standard and Express services as well as Mt Hermes. For all items that require a signature please ensure that you provide a suitable delivery address when checking out. 

Please allow at least 3 days for the arrival of your party products, if you need your items urgently, please select the Next Day Delivery option and order before 3pm. 


We will inform you when your item has been dispatched and give you a tracking number for items sent using a tracked service.

Lost orders

We will replace any lost orders, after confirmation from our courier, but it must be taken into consideration that bespoke replacements will take time to construct so at this point you are given the option to cancel your order. In this event, we will refund the full costs of the box.


Modifications

The prices and contents of our parties are subject to change and we reserve the right at any time to modify or discontinue any of our items without notice at any time.


Copyright

We are the owner or the licensee of all intellectual property rights contained on this site and in the material published on it. All such rights are reserved.